We are pretty confident you’re going to love your Loftie! If, however, you and your Loftie just don’t get along, we will accept returns from our website within 14 days of delivery. All parts, including accessories, must be in like-new condition to receive a full refund. Returns will only be accepted in original packaging and return shipping is not included. Broken, scratched, or otherwise damaged products will not be accepted. This applies to Lofties purchased directly through our site.